The Butterfly Effect
I once worked on project at a huge consumer products company that was contemplating a major upgrade of the computer systems used for accepting, processing, and fulfilling customer orders. It was to be a very large multi-million dollar undertaking, and I was on a team tasked with coming up with a plan and estimate for the costs and resources needed to make it happen. After weeks of work, we presented our plan to the Chief Financial Officer, whose department was to be responsi